tiredSo I called the office to answer the questions. And the nice Claims Person said that their computer was down, so I should just mail the forms to them. So I did.
Over the weekend, I get a nasty-gram letter saying that they won’t pay my claims because I “didn’t respond to their request.” So I thought I’d have to go talk to them, as mail and phone calls didn’t seem to work. I figured I’d try calling again (I'm an optimist), and the person I spoke with seemed helpful. She said she’d note it on my record, and they’d check the log of received mail to see if they'd gotten my letter.
Perhaps she thought I was just fabricating it all, but if so, she didn’t act like it. I’ll call them again later in the week to see if they’ve found my forms. I may still have to go downtown to get it all straightened out. For some reason, they're much more effective when you're there in the building.
Ironically, if I’d just lied and not told them I’d been sick, none of this vexation would have happened.
